HCG Quality Policy
HCG policy is to provide products and service with highest quality which fully satisfy our clients’ requirements. Total Quality will be a permanent feature within this company. It will be implemented, monitored, nurtured and maintained by having a continuing quality improvement program, which will be achieved through our manpower working together for successes.
HCG commits and empowers its employees to implement this policy through the following course of actions:
- Clearly understand client needs and provide product that meet those needs.
- Integrate quality management principles into critical business processes and decision-making practices.
Continuously improve the effectiveness of the Quality Management System, our processes, products, to enhance their value for our Client.
- Establish high quality requirements and ensure that the suppliers, partners and contractors to comply with them.
- Maintain high Quality Management System to conform the requirements of ISO 9001.
- Comply with the relevant regulatory requirements.
Typical quality objectives
A list of objectives discussed at a client focus group drawn from small businesses is shown below. These form typical quality objectives with which many businesses may identify. How many are relevant to you?
1 Increase Clients satisfaction.
- Reduce rework.
- Introduce quality control.
- Introduce staff training.
- Undertake staff attitude surveys.
- Reduce clients complaints.
- Improve information to workforce.
- Introduce continuous improvement.
- Keep up with technology.
- Increase profits.
- Introduce research and development.
- Introduce recognized quality standards.
- Improve negotiation skills with staff and suppliers.
- Increase knowledge of client requirements.
- Invest in new technology.
- Communicate through the business.
- Undertake internal and external quality audits.
- Introduce quality circles
- Begin ISO9000 process
Breaking objectives down
- You need to be able to break each objective down into a series of sub-objectives, to consider the activities needed for each, to put a timescale on each and to consider potential problems.
- Monitoring and evaluating progress
Monitoring and evaluating progress
- It can be difficult to keep on course with your plan.
- Quality improvement is about the continuous improvement of all processes within an organization; the key is to approach the improvement in a planned and controlled manner.
